At Acconet, we understand that growing businesses sometimes need a little extra support to keep everything running smoothly. That's why we offer Ticket Support for Exact Online, other Acconet-supported services, and everything that comes with them. Our service is flexible and user-friendly, so you get the help you need, fast.
Our specialists know Exact Online inside out and deliver quick, straightforward solutions.
With three different levels, you'll always find a plan that fits your situation and budget.
Submit tickets via email or our customer portal, with a response within the agreed timeframe.
We're your single point of contact, even if we need to escalate a question to Exact Software.
We have three options, so you get exactly the support that matches your business.
€ 300
per month
Perfect for companies with occasional questions.
Included:
€ 450
per month
Ideal for companies that want regular support.
Included:
€ 600
per month
Perfect for companies needing frequent, fast help.
Included:
Send your question to support@acconet.nl or use our customer portal.
We spend an average of 0.5 hours per ticket researching the issue to understand and, if possible, resolve it.
You'll get a short explanation of the problem and an estimate of the time needed for a solution.
You decide if we proceed with further investigation or implementation.
We fix it and keep you updated until it's done.
Each ticket covers one specific question about Exact Online. Got more issues? They'll become separate tickets.
If a ticket takes more than 2 hours, we turn it into a consultancy job (at our standard rate) or charge it against a punch card.
Need to hand something off to Exact Software? We'll remain your contact person.
Go over your limit once in a while? No problem—we won't charge extra. We'll work together to prevent it in the future or adjust your level.
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